Shipping policy
SHIPPING POLICY
Last updated: September 13, 2026
Thank you for shopping with ORYVEN. This Shipping Policy explains how orders placed through oryvenlife.com are processed and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing times may occasionally be longer during periods of high demand or due to circumstances outside our reasonable control.
2. Estimated Delivery Times
Estimated delivery times are displayed at checkout where available and may vary depending on the product, destination, fulfillment location, and shipping carrier.
For orders shipped within the United States, delivery typically takes approximately 3–8 business days after processing for products fulfilled from a U.S. location.
Some products may be fulfilled from different locations and may require additional delivery time. The applicable shipping information will be provided where available before or after the order is placed.
Delivery estimates are not guaranteed delivery dates.
3. Shipping Costs
Shipping costs, if applicable, are displayed at checkout before payment is completed.
From time to time, ORYVEN may offer free shipping or other shipping promotions. Any applicable conditions will be displayed on our website or at checkout.
4. Order Tracking
When tracking information is available, customers will receive a shipping confirmation or tracking information after the order has been dispatched.
Please allow some time for the carrier's tracking system to update after a tracking number has been issued.
5. Multiple Shipments
If an order contains multiple products, items may occasionally be shipped separately depending on inventory availability and fulfillment location.
You may therefore receive more than one package or tracking number for the same order.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
ORYVEN is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
7. Delivery Delays
Shipping delays may occur due to carrier disruptions, severe weather, high seasonal demand, customs procedures, transportation issues, or other circumstances outside our reasonable control.
If your shipment appears significantly delayed, please contact us and we will assist in reviewing the available tracking information and determining the appropriate next steps.
8. Lost, Damaged, or Missing Packages
If your package arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us as soon as reasonably possible.
We may request your order number, photographs of the package or product, and other relevant information so that we can investigate the issue with the fulfillment provider or shipping carrier.
Depending on the circumstances, an appropriate resolution may include a replacement or refund.
9. International Shipping
Shipping availability varies by destination and product. If international shipping is available for your order, applicable shipping options and charges will be shown at checkout.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient.
10. Contact Us
If you have questions about shipping, delivery, or tracking, please contact us using the contact information provided at oryvenlife.com.
ORYVEN
Online Retail Store
Bishkek, Kyrgyzstan