Refund policy
REFUND & RETURN POLICY
Last updated: September 11, 2026
At ORYVEN, we want you to be satisfied with your purchase. Please review this Refund & Return Policy before placing an order.
1. Return Period
You may request a return within 30 days of delivery.
To be eligible for a return, the product must be unused, unopened, in its original condition, and in its original packaging.
2. Dietary Supplements and Consumable Products
For health, hygiene, and safety reasons, dietary supplements and other consumable products that have been opened, used, or have had their safety seal removed or damaged are generally not eligible for return, except where required by applicable law or where the product arrived damaged, defective, or incorrect.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as reasonably possible after delivery.
Please include your order number, a description of the issue, and clear photographs of the product and packaging where appropriate.
After reviewing the request, we may offer a replacement, refund, or another appropriate resolution.
4. Return Authorization
Please contact ORYVEN before returning any product. Returns sent without prior authorization may not be accepted.
If your return is approved, we will provide instructions regarding where and how to return the product.
Do not send products back to the address shown on the original shipping package unless we specifically instruct you to do so.
5. Return Shipping
If a return is due to an incorrect, damaged, or defective product, ORYVEN will provide an appropriate resolution regarding return shipping where applicable.
For other approved returns, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.
6. Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, the applicable return procedure may apply after delivery.
8. Lost or Missing Orders
If tracking indicates that an order has not been delivered within the expected delivery period, please contact us so that we can review the shipment and determine the appropriate next steps.
If tracking shows an order as delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and the carrier before contacting us.
9. Exchanges
We do not guarantee direct exchanges. Where appropriate, we may process a return or refund and ask you to place a new order.
10. Consumer Rights
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
11. Contact Us
To request a return, report a problem with an order, or ask a question about a refund, please contact us through the contact information provided at oryvenlife.com.
ORYVEN
Online Retail Store
Bishkek, Kyrgyzstan